Business Solutions Analyst

PIDC / Careers / Business Solutions Analyst

DEPARTMENT: Information Technology, Business Operations

REPORTS TO: Senior Vice President, IS, IT, & Facilities

ORGANIZATIONAL DESCRIPTION

Philadelphia Industrial Development Corporation (PIDC) is Philadelphia’s public-private economic development corporation. Our mission is to spur investment, support business growth, and foster developments that create jobs, revitalize neighborhoods, and drive growth to every corner of Philadelphia. We achieve our mission through a diverse range of financing products, real estate solutions, and business support services.

PIDC is committed to driving transformative growth for Philadelphians with a human-centered approach by directing our financial and real estate services, knowledge, and networks toward creating a vibrant and sustainable Philadelphia. To achieve this mission, PIDC focuses on five areas:

  • CAPACITY: Create and sustain internal capacity and external partnerships to scale the availability and breadth of economic development resources to clients.
  • CAPITAL ACCESS & SERVICES: Expand financing and business support services to benefit communities that have difficulty accessing capital.
  • LAND USE: Catalyze development of projects that create quality jobs and advance economic growth.
  • KNOWLEDGE & NETWORKS: Share knowledge and networks to respond to clients, partners, and market needs.
  • EMPLOYEE WELL-BEING: Elevate the physical, mental, and financial well-being of PIDC employees and provide opportunity for each to thrive and grow professionally.

PIDC is governed by a thirty-member Board of Directors, appointed by the Mayor of Philadelphia and the President of the Greater Philadelphia Chamber of Commerce. The staff includes approximately 60 full-time employees, and PIDC’s current 12-member senior leadership team has a combined 120+ years of experience at PIDC. The organization’s annual budget of approximately $12M is funded by a combination from fees generated by PIDC’s transaction activities, service and management contracts, and contributed revenue.

Over the past 65+ years, PIDC has settled over 13,800 transactions with a diverse range of clients — including over $21 billion of financing and 3400+ acres of land sales — which have leveraged tens of billions of dollars in total investment and assisted in retaining and creating hundreds of thousands of jobs in Philadelphia.

POSITION SUMMARY

The Business Solutions Analyst is responsible for gathering, analyzing, and documenting business requirements, identifying opportunities for process improvements promoting enhanced efficiency and productivity, and working with stakeholders to implement solutions. Acting as a bridge between business needs and technology, this role will ensure that business objectives are met through effective strategies and data-driven decision-making. Along with other members of the Information Systems and Technology team, this position is considered the subject matter expert who can help to resolve common issues and concerns for business applications while improving user experiences.

This position requires significant interaction and collaboration with various business and technical teams and requires strong application support and implementation skills combined with project management experience.

POSITION RESPONSIBILITIES

Project Management

  • Monitor the performance of core technologies (e.g., Salesforce, Laserfiche, Microsoft Dynamics, etc.) used to support business operations and financial transactions.
  • Work closely with business stakeholders and users of internal technologies to regularly evaluate system capabilities, understand end-user needs, identify functional gaps, and define strategies and requirements to help enhance the technology landscape.
  • Create formal business requirements and user story documentation to facilitate development of new system features and enhancements.
  • Manage special projects related to system implementations or major technology enhancements.
  • Measure results and analyze the impact of new features and enhancements; refine technology capabilities and user experience through iteration.

Vendor Relationship Management

  • Function as a relationship manager for 3rd party technology partners, ensuring vendor accountability and providing technology partners with the information they need to maintain and support company systems appropriately.
  • Work with 3rd party technology partners to manage and drive development cycles.
  • Evaluate potential technology solutions and provide input into technology and vendor sourcing decisions.
  • Learn from technology partners to build and enhance internal utilization and support capabilities.

Solution Administration

  • Work with the appropriate internal teams to proactively manage software and hardware upgrades in close partnership with 3rd party technology vendors.
  • Build and support various types of documents (e.g., business requirement documents and functional requirement documents) and reporting to support the business units.

Process, Data, & Technology Governance

  • Plan and coordinate with the solution integrator, ensuring end users are fully leveraging systems capabilities in a manner to perform their job function.
  • Work with business process owners to drive process and data governance across the organization.
  • Manage data integrity and data input procedures; ensure that end users are entering and leveraging data correctly.
  • Manage access processes for internal technology solutions.
  • Engage with the business units and users to regularly enhance reporting.

Adoption & Training

  • Facilitate adoption of technologies with training, defining strategies and plans to enhance user adoption.
  • Work with business stakeholders to design, develop, deliver, and sustain end-user training to enhance technology adoption and to perform job functions.
  • Train new staff on applicable company technologies during new hire onboarding.
  • Develop and maintain a training library of self-paced training for end users to leverage.
CORE COMPETENCIES
  • Business Acumen – Understands business operations and aligns solutions with organizational goals.
  • Analytical Thinking – Analyzes information, identifies root causes, and develops practical solutions.
  • Business Process Improvement – Identifies opportunities to improve efficiency, effectiveness, and workflow.
  • Systems & Technical Proficiency – Applies knowledge of business systems, applications, and reporting tools.
  • Enterprise Collaboration – Partners effectively across departments to support organizational success.
  • Communication – Communicates clearly and effectively with technical and non-technical stakeholders.
  • Continuous Improvement – Embraces innovation and recommends improvements to processes and systems.
  • Accountability – Takes ownership of work, follows through on commitments, and delivers quality results.
RECOMMENDED QUALIFICATIONS
  • Must be a Philadelphia, PA resident or willing to relocate within six months of hire.
  • Bachelor’s degree in business administration, information technology, finance, or related field of study, and project/program management preferred.
  • Project Management Professional (PMP) designation preferred but not required.
  • 3+ years’ experience in supporting and implementing enterprise applications.
  • Prior experience working in retail banking preferred but not required.
  • Strong negotiation and consensus-building skills when dealing with internal customers, stakeholders, and team members.
  • Excellent critical thinking and problem-solving skills.
  • Ability to deal with the ambiguity associated with working in a fast-paced and changing environment.
  • Can identify business issues and develop risk mitigation strategies.
  • Able to build credible customer relationships both in immediate team and across multiple customer groups.
  • Ability to understand current/changing business processes, participation in defining application and platform functionality.
  • Exceptional communication, problem solving and cross-group collaboration skills.
  • Demonstrated skills in building diverse teams to work towards common objectives.
  • Ability to lead multiple medium-to-large projects simultaneously, on time and within budget.
  • Experience with report writing software, such as Crystal and/or Salesforce Reports preferred but not required.

To apply, please email resume and cover letter to and include the role/position in the subject line of the email.

PIDC promotes a culture of inclusion and prohibits discrimination in any employment or promotional practices on the basis of race, color, sex (including gender identity, sexual orientation, and pregnancy), religion, national or ethnic origin, age, disability, veteran status, or any other legally protected factor.